NASPL PDS 2019 Sessions/Speakers and Agendas

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NASPL PDS 2019 - Schedule of Events
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PDS 2019 General Sessions

Tuesday, 9:15am

Benefits and Risks Associated with Systems Modernization

Moderator: Sarah Taylor, Executive Director, Hoosier Lottery

Harold Mays, Acting Director, Illinois Lottery

Patrick Kamm, Vice President, Technology Operations, IGT

Shandi Terlecki, IT Governance Manager, Oregon Lottery

Greg Doucette, Vice President Solutions Delivery, Bulletproof


Topic Summary:
Today, lotteries look to modernize their systems by taking advantage of many new technologies, while also driving financial contributions to state programs. These modernization projects come with many business benefits, but can also generate a large amount of risk to revenue if not properly managed. To address this, our panel looks to discuss:

  • Benefits of modernization
  • Projects risks
  • Technical risks
  • Project management (delivering on time and on budget)
  • Integrated vendor management (ensuring everyone benefits)


About Sarah Taylor:

Sarah M. Taylor has served as the Executive Director of the Hoosier Lottery since October 2013. Previously she held various appointed positions in Indiana city and county government, including eight years as the elected Clerk of the Courts for Marion County, Indiana (Indianapolis). An active participant in the lottery industry organizations, Taylor is Second Vice President of the North American Association of State and Provincial Lotteries (NASPL) and is Vice Chair of the Multi-State Lottery Association (MUSL), which is comprised of the 37 U.S. lotteries that oversee Powerball. She was recently appointed to the WLA Corporate and Social Responsibility Committee. Taylor earned her bachelor's degree from Indiana University’s School of Public and Environmental Affairs. 

About Harold Mays:

Harold Mays has a 28-year career spanning the areas of business, engineering, technology and operations. A recipient of the Powers Award for Performance Excellence by NASPL in 2017, Mays has acquired a broad base of knowledge about the Illinois Lottery since he started in 2013 as the Chief of Operations and Technology. He led the Lottery’s daily operations for five years, serving as the technical lead during the procurement, selection and transition of the Lottery’s Private Manager in 2017. In July 2018, he was selected to serve as the Acting Director of the Illinois Lottery and continues to serve in that capacity today. Before joining the Illinois Lottery, Mays worked as an Enterprise Program Management Office Executive for the State of Illinois, overseeing numerous technology- and communications-related initiatives. Prior to his time in state government, Mays worked in private industry at the Exelon Corporation and Motorola Inc. in various roles. Over the course of his career, Mays has developed a solid record of implementing projects, programs, services, and operational improvements that meet business objectives and deliver return on investment. Mays is a Chicago native. He earned a degree in electrical engineering from the Illinois Institute of Technology and is married with two children and one grandchild.

About Patrick Kamm:

Patrick has been with IGT (formerly GTECH) for more than 20 years, starting initially as an Infrastructure Project Manager. He has held roles of increasing responsibility through today, where he now oversees IGT’s global portfolio of customer delivery and R&D projects across the Lottery, Video Lottery and Casino verticals. This is a portfolio exceeding 3M hours of effort. Patrick is also responsible for demand/capacity reporting, as well as an internal service that oversees variable staffing or consultants to proactively address any skills gaps in IGT’s ability to deliver as committed. Working closely with customer-partners, Patrick translates technical complexity and risk to business process and end-state operations to ensure smooth continuity for greenfield startups, IGT technology conversions, and conversions from other vendor systems.


Prior to joining GTECH/IGT, Patrick was head of the Fleet Bank Northeast PMO and was a member of our armed forces.


About Shandi Terlecki:

Shandi Terlecki is the IT Governance Manager at the Oregon State Lottery. After graduating from Western Oregon University with a bachelor’s degree in business, she began her career with the State of Oregon as an external auditor, performing both financial and IT audits. During that time she obtained her CPA (Certified Public Accountant) and CISA (Certified Information Systems Auditor) certifications. In 2005 Shandi joined the Oregon State Lottery as their internal IT auditor, and her passion for information technology led her into the IT Quality Assurance department. In 2011 she took on her current role as IT Governance Manager and is responsible for multiple IT services, including Enterprise Architecture, Business Analysis, Quality Assurance, IT Service Improvement, Information Security & Disaster Recovery, Change and Release Management, and Asset and Configuration Management. Shandi just recently received her CGEIT (Certified in the Governance of Enterprise IT) certification from ISACA.


About Greg Doucette:

Greg Doucette is a Project Management Professional (PMP) who specializes in the successful management of gaming systems modernization projects. Greg successfully oversaw and led the first ever private manager agreement disentanglement project in the world. Greg played a critical role in this transition as the Program Management Office (PMO) Lead implementing the necessary governance and project management infrastructure to ensure the success of this transition. As Vice President of Bulletproof’s Solutions Delivery division, he leads a dedicated professional services team that performs services dedicated to delivery of complicated gaming systems; this includes project management, business process transformation and software quality assurance testing. He has developed project governance frameworks providing project risk and oversight designed to review troubled projects with the intent to fast track them back to health. Greg is also a World Lottery Association Security Controls Standard (WLA SCS©) and ISO27001 Information Security Lead Auditor. Over the past 25 years, he has developed extensive technical and management experience from career experience with Bulletproof, SLI, GLI, Ernst & Young and the Atlantic Lottery Corporation.

Tuesday, 9:45am
The Kids Are Always Right: How Millennial and Gen Z Expectations of Interactivity Will Shape the Future of Gaming
Khalid Jones, Managing Partner, SourceRock Partners


Topic Summary:              

In the last five years, technology, broadcast technology in particular, has made it easier for the individual to share their voice with the masses. Along with the explosive growth of YouTube and the dawn of social media, and extended by websites like Twitch, younger audiences have built expectations about communication and entertainment that are radically different than generations prior. A live production that required an entire team and a satellite truck 20 years ago can now be produced by a 13-year-old on her cell phone. This ability to broadcast and monetize the individual voice has dramatically raised the bar for what the audience considers entertaining. There are three pillars in particular on which the gaming industry should be taking cues from the Millennials and Gen Z. In a bygone era, Nowness, Togetherness and Impactability would have been luxuries. In the future of yesterday, they are requirements. Wage gamers of the future will expect immediacy, socialization and the ability to determine outcomes as threshold norms in order to comport with the culture to which they have grown accustomed.

About Khalid Jones:

Khalid Jones is the Managing Partner of SourceRock Partners, a private asset and leadership firm where he oversees the company’s investments in real estate, entertainment and sports. For the last several years, Khalid has brokered deals for the firm with Fortune 500 companies, multi-national hospitality groups and various colleges and universities.


Jones is also the co-founder of Echo Fox, one of the world’s preeminent esports organizations, recruiting, developing and celebrating some of the world’s best professional esports athletes. Since its inception in December 2015 with, among others, three-time NBA champion Rick Fox, the organization fields dozens of athletes across various esports competitions, including League of Legends League Championship Series. 


Prior to SourceRock, Khalid spent almost a decade as an attorney at some of the most prestigious international law firms in the country, focusing on the defense of large financial institutions and high-profile individuals in government agency led investigations. During his tenure practicing law, Jones defended clients in actions involving the SEC, DOJ, FHFA, the US Treasury Department and various state securities agencies.


Khalid graduated from Wake Forest University, where he currently serves on the Alumni Council and received his JD from Stanford Law School. He has a special interest in the study of languages, with a concentration in Spanish and Japanese, and is an avid art collector.


Tuesday, 1:30pm

NASPL In-Lane and API Initiatives

Paul Riley, Vice President, Innovation and Lottery Transformation, IGT


Topic Summary:

Join Paul Riley, Chair of the NASPL API Technical Specifications working group, for an update on the development of the NASPL API and progress made with in-lane sales of lottery products in various jurisdictions, including lottery gift cards, tickets on POS receipt paper, and Quick Tickets.


About Paul Riley:

Paul leads IGT’s Innovation and Lottery Transformation department, which is responsible for identifying technologies and solutions that can be applied to our industry; working with third parties to bring their solutions to fruition as complementary IGT offerings; identifying and articulating challenges and opportunities facing our industry; engaging directly with consumers, retailers and lotteries to gain deep insights into their needs and wants; and working to further advance the lottery industry to meet the needs of our players and retailers.

Tuesday, 2:00pm

The Future of Payments in Lottery and Gaming: 
Enhancing the Entertainment Experience and Driving Responsible Profits

Andrew Crowe, Vice President Market Development, Worldpay
Joseph Pappano, Senior Vice President, Worldpay


Topic Summary:  

Every segment across gaming is rapidly changing, as expectations, technologies and regulations continue to evolve. Lotteries must rise to meet these demands. The increased momentum since PASPA’s repeal has led to a significant shift, creating exciting, new opportunities. However, one thing that hasn’t changed is the importance of creating a safe, responsible gaming environment for both lotteries and their players.


In this session, we will take a look at the rising importance of choice-in-payments in the lottery player’s journey, including innovative, new products that enable electronic payment of winnings to a player’s checking account, in 30 minutes or less! Lotteries stand to gain from an enhanced player entertainment experience, driving significant, responsible growth in profits towards the many good causes they support.

About Andrew Crowe:

Andrew Crowe is Vice President of Market Development for Worldpay Gaming, the global leader in payment processing. He is responsible for building out new market verticals, with an emphasis on the North American lottery industry. He joined 2016, with over 30 years’ experience in the payments industry, including leadership and global product and operations roles at IGT, MasterCard Worldwide, JPMorgan Chase, and Meta Payment Systems. Andrew has a Bachelor of Science in Economics from the Pennsylvania State University.

About Joseph Pappano:

Joe has advocated for the lottery industry for more than 26 years. He continues to lead the industry in regards to the convergence of gaming/gambling and payments with an emphasis on an omnicommerce player experience. His efforts span gaming and payments, working with issuing banks and card networks to bring key merchant category code (MCC) to the gaming industry, while working closely with legislators and regulators to help define an environment where operators can successfully accept card payments in emerging markets like integrated casino resorts, iGaming, state lotteries, daily fantasy sports and sports betting. During his decades in the payments industry, Joe created and developed several market development teams with a focus on sales, product, strategy, process improvement, revenue optimization, and long-term vision in the gaming industry.


Wednesday, 8:30am
NASPL Responsible Gambling

Moderator: Lori Rugle, Responsible Gambling Specialist, NASPL

Marcus Glasper, Director, Washington’s Lottery

Chip Polston, Senior Vice President, Communications, PR and Social Responsibility, Kentucky Lottery Corp.

John Hagerty, Public Affairs Specialist, Virginia Lottery

Nicole Kostura, Assistant Director, Sales, Marketing and Product Development, Ohio Lottery Commission


Topic Summary:

Responsible gambling: Why should you care? This informative session will demonstrate how robust responsible gambling programs are valuable in the day-to-day business of lotteries. Topics such as working with state and provincial councils, implementing responsible gambling programs when jurisdictional hurdles exist, on-boarding new executives, managers, and employees, the importance of self-exclusion, demographics, and training within a lottery organization will all be covered.


About Lori Rugle:

Lori is an Associate Professor in Psychiatry at the University of Maryland School of Medicine and NASPL’s resident Responsible Gambling Specialist. Before joining NASPL, she served as Program Director for the Maryland Center of Excellence on Problem Gambling. Lori is also a recent recipient of the Joanna Franklin Annual Award for Direct Service, given each year by the National Council on Problem Gambling in recognition of achievement in the direct provision of services to problem gamblers and their families.


About Marcus Glasper:

Marcus was appointed Director of the Washington State Lottery by Governor Jay Inslee in March 2018. He has over 26 years of public sector experience, most recently serving as Deputy Director of the Washington State Department of Revenue. Prior to this appointment, he served as the Senior Assistant Director of Administrative Services. Marcus began his career as an engineer with General Motors. He spent a decade working for the United States Department of Energy before becoming the Assistant Deputy Secretary for the Washington Department of Corrections. Glasper was reared in Plaquemine, LA, received his Bachelor of Science degree in Mechanical Engineering from Southern University in Baton Rouge, LA, and a master’s degree in Engineering Management from Washington State University. Marcus completed senior executive programs at the Harvard John F. Kennedy School of Government, USDA Graduate School, and the University of Washington’s Evans School of Public Affairs. He is a recipient of the Governor’s Award for Leadership in Management and is a volunteer senior mediator with the Thurston County Dispute Resolution Center. He serves on the Board of Directors of the Washington State Employees Credit Union and also served on the Tumwater Planning Commission.


About Chip Polston:
Chip Polston is the Kentucky Lottery Corporation’s Senior Vice President Of Communications, Public Relations And Social Responsibility. After a stint as a radio and TV news reporter, Chip was originally hired as a host of the Lottery’s nightly televised draw show in 1993. Chip is the recipient of the Powers Award, the highest individual award in the North American lottery industry for his work in communications and public relations. He first wrote the responsible gambling standards for the United States lottery industry, and facilitated the efforts between the National Council on Problem Gambling and the North American lottery industry to create the US industry’s first responsible gambling verification program. Chip serves on the board of directors for the National Council on Problem Gambling, serving as board vice president for a term. He also served six years as the North American representative to the World Lottery Association’s Responsible Gaming Workgroup, a six-member panel that sets responsible gambling standards for the global community. Chip was a member of the team that helped launch Internet lottery sales in Kentucky back in 2016, becoming the fourth U.S. lottery to ever do so. He was instrumental in ensuring responsible gambling measures were in place on the platform, and has advised other lotteries on how to sell online in the most responsible manner possible.


About John Hagerty:

John Hagerty has been with the Virginia Lottery since 2001. As part of the Public Affairs and Community Relations team, he performs public relations, media relations, social media and internal communications functions. John heads the Virginia Lottery’s Play Responsibly campaign and takes great pride in the strides made in that area by the Virginia Lottery. Prior to joining the Lottery, John spent 14 years in television news, at network affiliates in Washington, DC, Richmond, VA, Greensboro, NC, and Amarillo, TX. He earned two Associated Press Broadcasters awards and was nominated for an Emmy. His first job in broadcast news was covering news and sports at a small radio station in Lamar, CO. John graduated from the University of Minnesota. A lifelong musician, John currently plays guitar in two Richmond-based bands.


About Nicole Kostura 

Nicole Kostura was appointed Assistant Director of Sales, Marketing, and Product Development in April 2019.  In this position, Ms. Kostura works closely with the Executive Director to ensure the Lottery continues to be innovative to stay true to its mission of maximizing profits for Ohio’s Lottery Profits Education Fund. Ms. Kostura oversees the agency’s senior management of Sales, Marketing, Communications, Product Innovation, Responsible Gambling, and Public Policy departments. Previously, Ms. Kostura was the Lottery’s Deputy Director of Government & Community Relations since January of 2017. 


Prior to joining the Lottery, Ms. Kostura served as Governor John Kasich’s Northeast Ohio Regional Liaison for six years. She also has several years of experience in county government from her time with the Cuyahoga County Board of Elections, where she held several roles within the Voter Registration and Executive Board offices. Ms. Kostura is graduate of Ashland University and holds a bachelor’s degree in Economics and Political Science.  



Wednesday, 9:15am
Elevating Lottery's Mission Through Storytelling
Megan Finnerty, Founder and Senior Director of the Storytellers Project and the Storytellers Brand Studio at the USA TODAY Network


Topic Summary:
As leaders and employees from the North American lottery industry gather to share, learn and connect, you are invited to look “Beyond the Horizon.” Part of looking ahead is ensuring you’re sharing your organization’s values with the communities you serve, and with the people engaging with your products. You don’t sell tickets. You sell an opportunity to help the community. You change lives through entertainment. Now learn how to use tips from storytelling pros to tell your own mini story about the reasons you care and the difference you make. Then hear from three beneficiaries about how lottery dollars have changed their lives, their jobs or their organizations. 

About Megan Finnerty:

Megan Finnerty is a journalist and storytelling consultant. Essentially, she’s a professional listener, who likes to talk. It’s complicated. She’s the director of the Storytellers Brand Studio, which curates and hosts live storytelling events for brands and nonprofits. And she’s the founder and director of the Storytellers Project, a series of live storytelling events from the USA TODAY Network in 22 cities and growing. She’s coached thousands of people to share true, first-person stories. She graduated from Purdue University, and was a news features reporter at The Arizona Republic for 14 years. She feels strongly about feminism, cocktails, and NPR, and prefers a bold lip to a smoky eye.


General Schedule of Events

All times and events are subject to change.

Monday, July 22, 2019

Noon - 3:45pm

Mega Millions Standards and Guidance Committee Meeting 

*Closed Meeting by Invite Only!

4:00pm - 5:30pm

MUSL Security Meeting
*Closed Meeting by Invite Only!

3:00pm - 7:00pm Registration Open 
5:00pm - 7:00pm NASPL Welcome Reception 

Tuesday, July 23, 2019

8:30am - 3:30pm

Registration Open 

9:00am - 9:15am

Conference Kickoff

9:15am - 9:45am 

General Session: Benefits and Risk Associated with Systems Modernization

9:45am - 10:15am General Session: The Kids Are Always Right: How Millennial and Gen Z Expectations of Interactivity Will Shape the Future of Gaming
10:15am - 10:30am Networking Break 
10:45am - Noon All Committees Meet 
Noon - 1:15pm Lunch
1:30pm - 2:00pm

General Session: NASPL In-Lane and API Initiatives

2:00pm - 2:30pm General Session: The Future of Payments in Lottery and Gaming: Enhancing the Entertainment Experience and Driving Responsible Profits
2:30pm - 2:45pm Networking Break 
2:45pm - 4:15pm

All Committees Meet 

4:30pm - 5:00pm  Powers/Ott Brown Awards
5:30pm - 6:30pm Women in Leadership Reception
6:30pm -  Dinner on Own

Wednesday, July 24, 2019

8:30am - 3:30pm

Registration Open 

8:30am - 9:15am 

General Session: NASPL Responsible Gambling

9:15am - 10:30am

General Session: Elevating Lottery's Mission Through Storytelling

10:30am - 10:45am Networking Break
10:45am - Noon All Committees Meet 

Noon - 1:15pm


1:30pm - 2:30pm             

All Committees Meet

2:30pm - 2:45pm                

Networking Break 

2:45pm - 5:00pm                

All Committees Meet

5:45pm - 9:30pm                

All Delegate Night: Rustler's Rooste
*All Paid Registrants Invited 

Thursday, July 25, 2019

8:30am - 3:30pm

Registration Open 

9:15pm - 10:15pm

All Committees Meet 

10:15am - 10:30am  

Networking Break 

10:45am - Noon                   

All Committees Meet 

Noon - 1:15pm 


1:30pm - 2:30pm               

All Committees Meet

2:30pm - 2:45pm 

Networking Break

2:45pm - 4:00pm

All Committees Meet 

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